Four Points by Sheraton Eastham Cape Cod

The staff was very nice and friendly. However, the facility was not very appealing. It looked old and dark We booked a room overlooking the (indoor) pool, but it was way back in the corner. The porch dividers made it nearly impossible to see the pool. There was zero natural light coming into the room. It felt like being in a cave. The balcony butted up the balcony of a suite and the guests had a direct view into our room. If you should decide to stay here, I would request a room that has windows to the outside. The restaurant services were limited to a breakfast buffet, not what was advertised on the TV. All I wanted was oatmeal which I had to ask for and was charged $15, the price of the complete buffet.

Extremely Disappointed: Unsanitary Conditions and Unprofessional Staff I am utterly disappointed with my recent stay at Four Points Sheraton. Our room was infested with ticks, which immediately raised concerns about the hotel's cleanliness standards. The incident was made even worse by the disrespectful treatment we received from TABITHA at the front desk. The discovery of a tick in our room was appalling and unacceptable. As guests, we expected a clean and hygienic environment, but the presence of such parasites showed a lack of proper maintenance. This not only compromised our comfort but also posed potential health risks. When we approached TABITHA at the customer service desk for help, her response was shockingly rude and accusatory. Instead of addressing the issue, she insulted us by suggesting that we brought the tick inside ourselves. This unprofessional behavior only added to our distress and disappointment. It is disheartening to experience such a stark contrast between the advertised values of Four Points Sheraton and the reality of our stay. We had expected exceptional customer service and a commitment to cleanliness, but we received the opposite. I strongly urge the management of Four Points Sheraton to conduct a thorough investigation into this incident, offer a sincere apology, and take appropriate disciplinary action against TABITHA. Furthermore, they should compensate us for our stay and ensure that such incidents are not repeated. In conclusion, I cannot recommend Four Points Sheraton based on our deplorable experience. It is essential for the hotel to reevaluate its standards and improve staff training to provide the quality service and cleanliness guests expect and deserve.

Our suite (nauset suite) was dirty upon arrival. Hair on bathroom floor, hardwood floor area was filthy, crumbs on rug in bedroom and a used pair of contacts from someone’s eyes were on the bedside table. Rooms smell like mildew and are outdated. Walls and ceilings have cracks and are dirty. Mildew in shower. We paid $800 a night ($1600 for 2 nights) and had to pay in full upon arrival. Would never stay here again. My guess is management could care less as they can get the business due to minimal lodging in the immediate area.

Great location. Large rooms for the room with two queen beds which is facing outside. Restaurant staff is amazing, food is ok. Front desk stuff is not always friendly or welcoming. Not always smiling. The room was booked for 4 people but only 3 sets of towels was in the room. I called the front desk and asked if they can do towel service the next day, and if I should live the dirty/wet towels outside to be replaced with a clean set, since the room is only cleaned every other day. I was told by the front desk lady that it was fine. I left all wet towels outside in AM. Came home in PM, all towels outside were taken and no new towels were provided in the room. Called the front desk and spoke to a gentleman. He said if you leave wet towels outside, they will be taken and not replaced. Maybe he and the lady I spoke to earlier, as well as the cleaning stuff need to get all on the same page. It took a while to get a new sets of towels because the front desk has “run out of towels”. I think the hotel should resume daily cleaning. It’s no longer COVID pandemic, so not cleaning rooms daily is inexcusable! We as customers pay more and get less. The hotel should have number of towel sets that correspond to the number of people on the reservation and not less. People at front desk can be a bit more friendly and welcoming, more upbeat, and not act like they are doing you a large favor for checking you in. With that said, I will always stay again due to location and large rooms.